# Institutional service-level schedule

DRAFT PLANNING TEMPLATE — not an executed agreement, completed test, certification or delivery record. Prepared 19 September 2026. Complete, review and approve before institutional rollout. Do not enter real student data in public copies.

| Item | To be agreed |
| --- | --- |
| Covered production services/endpoints | [list] |
| Contract period and support timezone | [specify] |
| Availability target | [negotiate; no default guarantee] |
| Monitor and independent public history | [URL/provider; verify ownership] |
| Check interval, timeout and expected response | [specify] |
| Measurement window/denominator | [specify] |
| Missing checks, maintenance and exclusions | [define explicitly] |
| Incident severities and escalation contacts | [name accountable owners] |
| Acknowledgement/recovery targets | [agree per severity] |
| Remedies/service credits and claim process | [agree] |
| Recovery point/time and backup tests | [verify] |
| Incident report schedule | [agree] |
| Approval/signatures | [complete] |

Historical availability and contractual guarantees are different. Do not convert isolated HTTP checks into a 99.9% history. Monitoring that has not run supplies no evidence.